Privacy Policy

AmnesIA Cube · Last update 20 October 2026

Who is responsible

AmnesIA Cube, S.A.P.I. de C.V. is responsible for the personal data collected, stored and processed through our Services and website.

For everything related to the processing of your personal data, including the exercise of your A.R.C.O. rights or the revocation of your consent, you can reach us at support@amnesiacube.ai or to our physical address in Calle Paseo de la Primavera 11 - 14, Lomas de Vista Hermosa CDMX, Mexico, Postal Code 05100.

Definitions

ARCO: Acronyms to refer to the rights of ACCESS, RECTIFICATION, CANCELLATION and OPPOSITION that individuals have regarding the processing of their personal data.

Databases: The ordered set of data created by Us which may include the User’s content and personal data. This may be stored at our facilities or with third-party cloud storage services.

Blocking: The process by which we identify and store personal data before deletion once the purpose for which they were collected has been fulfilled, with the sole purpose of keeping such data until the legal or contractual limitation period expires. During this period, personal data will not be subject to processing, use or transfer.

Cookies: A data file that is stored on the hard drive of a user's computer equipment or electronic communications device when browsing a specific website, which allows status information to be exchanged between that site and the user's browser.

Personal or User Data: Any information concerning an identified or identifiable natural person.

Law: In Mexico, we refer to the Federal Law on the Protection of Personal Data in Possession of Private Parties.

Cloud: A model of external provision of computing services that involves the provision of infrastructure, platform or software, through which we can provide a service with greater storage capacity and allowing the mobility of the stored data.

Controller: A private natural or legal person who decides on the processing of personal data.

Data Processor: A person who processes data on behalf or by the request of the controller. The data processor does not decide upon the processing of personal data and only executes an specific task upon them.

Data Processing: Comprises collection, storage, use and transfer of personal data by any means.

Transfer: Any communication of data made to a person other than the controller or data processor.

What data we collect, process and use

Only what the suite needs to work. Nothing else, and nothing automatically. We are data controllers or responsible for the collection, process, storage and use of the following data:

Account details (name, username, profile image, email, passwords)To create, personalize and operate your account
The content you create in the suiteTo show your projects and galleries back to you
Your plan and token balanceTo run your subscription and top-ups
Payment details (including credit or debit card number, expiration date, PIN number, account holder name, country of issuance)Handled by our payment provider, they never touch our servers
Functional cookiesOnly for remembering your log in to facilitate access to our website, to adapt how our website is displayed in your device, and to show you our website in a different language (if your browser allows it).
We do not use advertising or tracking cookies.

What we use it for

Apart from the purposes mentioned above, we have primary and secondary purposes to process your personal data. Be sure that we will not sell, rent or share your data with third parties for their own purposes nor use it to train our artificial intelligence models.

A) Primary purposes (indispensable)

  • Your name, username, passwords, and email account are used for the creation of a user account and for accessing and using our website and Services.
  • Your payment details and address are used exclusively for the purpose of collecting and invoicing our services. Payments are made through external providers such as Stripe, so the payment information is not directly collected by Us, and you are subject to the policies and requirements of said third party to make the payment for our services.
  • Your personal data will be used to allow the configuration, use and access to third-party services that are technologically linked to our products. Under the BYOL (bring your own license) scheme, the user must accept and submit to the privacy policies and terms and conditions of said service providers outside of Amnesia Cube.

The above purposes are essential for the existence, maintenance and use of our Services, so your refusal to the processing indicated above will imply that we will not be able to provide you our Services or use thereof may be limited.

B) Secondary purposes (non-essential)

We will use your personal data, only if you authorize it, for the following purposes:

  • Your image, if you voluntarily upload an image containing personal data to personalize your profile.
  • Cookies on our website are used to improve your browsing experience and visibility of our website.

The user can revoke its consent to any of the purposes above at any time. To modify or revoke any authorization, you may change your configuration in our portal or send an email to the contact means indicated in these policies.

How we obtain your data

The personal data we process may be obtained:

Directly: When the User provides them to us without intermediaries through our Services, website, social networks, and other digital communications means such as email and messaging services.

Indirectly: When a third party provides us your data, such as when a third party’s technology is linked to our Services and some data is shared between us to provide you a better Service. This only occurs with Google -to allow you to log in using your Google account- and with Stripe -as a payment intermediary who will collect your payment data of our Services.

How long we keep your data for

Your personal data will be retained for as long as you use our Services.

When the user deletes any personal data uploaded to our services, we will keep a record of it in our storage systems for up to 2 years or for an amount of time provided by law even if it states a longer or shorter period.

When your account or subscription ends, by any means, we will keep a record of your personal data and block if for a period of up to 2 years. During this time, no processing, use or transfer of your data will be carried out. After the indicated time has elapsed, your information will be cancelled and, if necessary, definitively erased.

Who else sees it (data transfers)

Amnesia Cube may transfer your personal data within Mexico to:

  1. INVOICING SERVICE PROVIDERS. Your tax and invoicing data will be transferred to third parties authorized by the Tax Administration Service to provide the electronic invoicing platform. This transfer is necessary to issue our law compliant invoices.
  2. EXTERNAL SERVICE PROVIDERS TECHNOLOGICALLY LINKED TO OUR SERVICES. When the use of any third-party services that are technologically linked to our Services is required, we will transfer some of your personal data with them. We remind you that the User must accept and abide by the privacy policies and terms and conditions of use of the third-party software technologically linked to our Services.
  3. GOOGLE, INC.- We only share functional cookie data associated with our website, and the information that you have logged in to our services with your Google account.

None of the transfers above require your consent as they fall within the provisions of article 37 of the Federal Law on the Protection of Personal Data in Possession of Private Parties. However, you may modify or cancel these authorizations through our contact information.

Your rights

You are the sole owner of your personal data and, therefore, you have the following rights regarding the processing we carry out of your data:

Access. To know the personal data that we process about you, which have been informed in this Privacy Notice.

Rectification. Request the correction of your personal data in the event that they are outdated, inaccurate or incomplete.

Cancellation. Request the deletion of your personal data in our records or databases, physical and digital. Prior to cancellation, the information will be blocked to prevent its processing for a period of up to 2 years after the processing of your cancellation request, or in another period when the law establishes a longer or shorter period of conservation.

Opposition. To oppose the use or processing of your personal data.

The exercise of any of the aforementioned rights or the right to revoke your consent provided for in our policies can be carried out personally or through your legal representative. To know more about the requirements and process to exercise any of the rights above please reach us at support@amnesiacube.ai.

Limitation of the use or disclosure of your personal information: The limitation on the use and disclosure of your personal information may be requested at any time through our means of contact, by submitting a request where you specify the limitation on the use or disclosure of your personal data, referring to what particular use or disclosure you wish to limit.

Your responsibilities

IMPORTANT NOTICE: Amnesia Cube does not act as a data controller regarding the personal data contained in the User’s Content including images, photos, voice recordings, and any other User or third parties’ data, even when said Content is stored in our cloud storage services. In such cases, Amnesia Cube is a data processor acting at the request or order of the User. Therefore, the User is solely responsible for obtaining third parties’ authorization for processing and storing their personal data. The user shall hold Amnesia Cube harmless from any possible claims, penalties, fines, including legal expenses, and shall inform the data subject of its own Privacy Notice.

Changes

Prior notice of any update to this Privacy Policy will be sent to the User before entering into effect. For most relevant changes, a new acceptance of the Privacy Policy will be required so that our Services work in a proper manner.